Privacy Policy

Effective Date: June 20, 2026

North Point Safety Systems (“North Point,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect personal information when you contact us through our website, Facebook Page, Messenger chatbot, forms, phone, email, or other communication channels.

This policy is intended to comply with applicable privacy requirements, including the Philippine Data Privacy Act of 2012.

1. Information We Collect

We may collect the following information when you contact us, request a quotation, book a site inspection, or communicate with our chatbot or staff:

Full name
Mobile number
Email address
Company or building name
Building address or project location
Service needed, such as FDAS, fire protection, kitchen hood suppression, FM-200, CCTV, access control, paging system, maintenance, or BFP compliance support
Details about your inquiry, building, project, inspection deadline, or service concern
Messages sent through our Facebook Page, Messenger chatbot, website forms, email, or other channels
Technical information from website use, such as browser type, device information, IP address, cookies, and basic analytics data, where applicable

We do not intentionally collect sensitive personal information unless it is necessary for a specific service request or required by law.

2. How We Use Your Information

We use collected information to:

Respond to inquiries and customer messages
Schedule free site inspections, surveys, assessments, quotations, or service visits
Prepare proposals, quotations, designs, reports, and project documentation
Provide installation, maintenance, repair, support, and BFP compliance assistance
Coordinate with our staff, technicians, engineers, or authorized service providers
Improve our customer service, website, chatbot, and business operations
Keep records of inquiries, transactions, service requests, and communications
Comply with legal, regulatory, safety, accounting, or administrative requirements

3. Messenger Chatbot And Facebook Page Communications

When you message our Facebook Page or chatbot, we may collect and process your Facebook sender ID, message content, contact details, location or project information, and service request details.

Our chatbot may provide automated replies, ask for basic contact details, identify the type of service needed, and route your inquiry to our staff. During operating hours, our staff may take over the conversation. Outside operating hours, the chatbot may collect your details and inform you that our staff will contact you once operations resume.

4. Legal Basis For Processing

We process personal information based on one or more of the following:

Your consent when you submit information to us
The need to respond to your inquiry or provide requested services
Legitimate business interests, such as customer support, lead handling, service coordination, and business records
Compliance with legal, safety, regulatory, or contractual obligations

5. Sharing Of Information

We do not sell your personal information.

We may share information only when necessary with:

North Point staff, technicians, engineers, and authorized representatives
Service providers that support our website, chatbot, hosting, communications, scheduling, or business operations
Government agencies, regulators, or authorities when required by law or for compliance purposes
Professional advisers, contractors, or partners when necessary for project delivery, documentation, or support

We require parties who process information on our behalf to handle personal information responsibly and only for authorized purposes.

6. Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, complying with legal requirements, and supporting future service or maintenance needs.

When information is no longer needed, we will securely delete, anonymize, or dispose of it when reasonably practicable.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, online form, chatbot, email, or electronic transmission is completely secure. You are encouraged not to send highly sensitive information through public or unsecured channels unless necessary.

8. Cookies And Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website performance, improve user experience, and support marketing or service improvements.

You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

Be informed about how your personal information is collected and used
Access your personal information
Request correction of inaccurate or outdated information
Object to certain processing activities
Request deletion, blocking, or removal of personal information when allowed by law
Withdraw consent where processing is based on consent
File a complaint with the National Privacy Commission, where applicable

To exercise your rights, please contact us using the details below.

10. Third-Party Platforms

When you interact with us through Facebook, Messenger, Instagram, Google, or other third-party platforms, those platforms may also collect and process your data under their own privacy policies. We encourage you to review their privacy notices.

11. Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal requirements, or business practices. The updated version will be posted on our website with a new effective date.

12. Contact Us

For privacy questions, requests, or concerns, you may contact:

North Point Safety Systems
3rd Floor VVD One, Capitol Blvd., City of San Fernando, Pampanga
Email: info@northpointsafety.com
Phone: 0925 550 6674 / 0977 829 2206
Website: https://northpointsafety.com